Privacy Policy - Wefluence

1. Introduction

Wefluence ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, profile picture
• Business Information: Company name, business category, business address, website
• Creator Information: Social media handles (Instagram, TikTok, YouTube), niche/brand
• Payment Information: Bank account details, transaction history (processed securely through Midtrans)

2.2 Content Information

• Campaign Content: Campaign descriptions, images, videos, links
• User-Generated Content: Submitted content, screenshots, proof of performance
• Communication: Messages, feedback, support requests

2.3 Technical Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, feature interactions, analytics data
• Location Data: General location (city/country level) for campaign targeting

3. How We Use Your Information

3.1 Service Provision

• Create and manage user accounts
• Facilitate brand-creator connections
• Process payments and transactions
• Provide customer support

3.2 Campaign Management

• Match brands with suitable creators
• Track campaign performance
• Verify content submissions
• Calculate and distribute payments

3.3 Communication

• Send notifications about campaigns
• Provide updates on application status
• Share important service announcements
• Respond to support requests

3.4 Analytics and Improvement

• Analyze app usage patterns
• Improve user experience
• Develop new features
• Ensure app security and stability

4. Information Sharing

4.1 With Other Users

• Brands: Creator profiles and performance metrics
• Creators: Campaign details and brand information
• Public Profiles: Basic profile information for discovery

4.2 With Service Providers

• Payment Processors: Midtrans for secure payment processing
• Cloud Services: Firebase for data storage and authentication
• Analytics: Google Analytics for usage insights

4.3 Legal Requirements

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and prevent fraud

5. Data Security

5.1 Security Measures

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

5.2 Data Retention

• Account data: Retained while account is active
• Transaction data: Retained for 7 years (tax compliance)
• Analytics data: Retained for 2 years
• Deleted data: Permanently removed within 30 days

6. Your Rights and Choices

6.1 Access and Control

• View and update your profile information
• Download your data
• Delete your account
• Opt-out of marketing communications

6.2 Data Portability

• Export your data in standard formats
• Transfer data to other services
• Request data deletion

6.3 Communication Preferences

• Manage notification settings
• Choose communication channels
• Unsubscribe from marketing emails

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy in the app
• Sending email notifications
• Updating the "Last Updated" date

10. Contact Information

11. Indonesian Law Compliance

This Privacy Policy complies with:

• UU ITE (Electronic Information and Transactions Law)
• UU PDP (Personal Data Protection Law)
• Google Play Store Developer Program Policies
• GDPR (for international users)

12. Data Protection Officer

For privacy-related inquiries, contact our Data Protection Officer:

Email: dpo@wefluence.id