Terms of Service - Wefluence

1. Acceptance of Terms

By downloading, installing, or using the Wefluence mobile application ("App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

2. Description of Service

Wefluence is a platform that connects brands with content creators for User Generated Content (UGC) campaigns. The service includes:

• Campaign creation and management
• Creator discovery and matching
• Content submission and review
• Payment processing and escrow services
• Analytics and performance tracking

3. User Accounts

3.1 Account Creation

• You must be at least 18 years old to create an account
• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use

3.2 Account Types

• Brand Accounts: For businesses seeking content creators
• Creator Accounts: For content creators seeking campaigns
• Admin Accounts: For platform administrators

3.3 Account Responsibilities

• You are responsible for all activities under your account
• Do not share your account credentials
• Do not create multiple accounts for the same person/entity
• Maintain accurate and up-to-date profile information

4. User Conduct

4.1 Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Submit false or misleading information
• Engage in fraudulent activities
• Harass, abuse, or harm other users
• Upload malicious content or code
• Attempt to gain unauthorized access to the service
• Interfere with the service's operation

4.2 Content Guidelines

• Content must be original or properly licensed
• No hate speech, violence, or illegal content
• No spam or misleading information
• Respect intellectual property rights
• Follow platform-specific guidelines (Instagram, TikTok, YouTube)

5. Campaign Rules

5.1 Brand Responsibilities

• Provide clear campaign briefs and requirements
• Set realistic deadlines and budgets
• Respond to creator inquiries promptly
• Pay creators according to agreed terms
• Provide constructive feedback

5.2 Creator Responsibilities

• Submit original, high-quality content
• Meet campaign deadlines
• Follow brand guidelines and requirements
• Provide accurate performance metrics
• Maintain professional communication

5.3 Campaign Terms

• All campaigns are subject to platform approval
• Payment terms are clearly stated in each campaign
• Disputes are resolved through platform mediation
• Campaign modifications require mutual agreement

6. Payment and Financial Terms

6.1 Payment Processing

• Payments are processed through Midtrans
• Platform fees are clearly disclosed
• Escrow services protect both parties
• Refunds follow platform policies

6.2 Creator Payments

• Payments are released upon content approval
• Minimum withdrawal amounts apply
• Processing times vary by payment method
• Tax obligations are the user's responsibility

6.3 Platform Fees

• Platform fees are calculated per campaign
• Fees are deducted from campaign budgets
• Fee structure is transparent and disclosed
• No hidden charges or fees

7. Intellectual Property

7.1 User Content

• Users retain ownership of their content
• Users grant license to use content for campaigns
• License terms are specified in campaign agreements
• Users can revoke licenses with notice

7.2 Platform Content

• Platform content is owned by Wefluence
• Users may not copy or distribute platform content
• Trademarks and logos are protected
• Open source components are properly attributed

8. Privacy and Data Protection

8.1 Data Collection

• We collect data as described in our Privacy Policy
• Data is used to provide and improve services
• Users can control their data through account settings
• Data is protected according to applicable laws

8.2 Data Sharing

• Data is shared only as described in Privacy Policy
• Users control what information is public
• Third-party services are carefully vetted
• Legal requests are handled appropriately

9. Dispute Resolution

9.1 Platform Mediation

• Disputes are first resolved through platform mediation
• Both parties must cooperate in resolution process
• Platform decisions are binding for service-related issues
• Legal disputes may be escalated to courts

9.2 Arbitration

• Disputes may be resolved through binding arbitration
• Arbitration follows Indonesian law
• Costs are shared between parties
• Awards are enforceable in court

10. Limitation of Liability

10.1 Service Availability

• We strive for 99.9% uptime but do not guarantee it
• Service may be temporarily unavailable for maintenance
• We are not liable for service interruptions
• Users should have backup plans for critical campaigns

10.2 Content and Performance

• We do not guarantee campaign performance
• Users are responsible for their content quality
• We are not liable for content-related disputes
• Performance metrics are provided as-is

10.3 Financial Losses

• We are not liable for indirect or consequential damages
• Liability is limited to actual damages
• Maximum liability is limited to fees paid in last 12 months
• Force majeure events are excluded

11. Termination

11.1 User Termination

• Users may terminate accounts at any time
• Outstanding obligations must be fulfilled
• Data retention follows Privacy Policy
• Refunds are processed according to policies

11.2 Platform Termination

• We may terminate accounts for Terms violations
• Notice is provided when possible
• Outstanding payments are processed
• Data is handled according to Privacy Policy

12. Changes to Terms

12.1 Notification

• Changes are communicated through the app
• Email notifications are sent for major changes
• Users have 30 days to accept or reject changes
• Continued use constitutes acceptance

12.2 Material Changes

• Material changes require explicit consent
• Users can terminate if they disagree
• Changes are clearly explained
• Historical terms are archived

13. Governing Law

13.1 Applicable Law

• These Terms are governed by Indonesian law
• Disputes are resolved in Indonesian courts
• International users are subject to Indonesian jurisdiction
• Local laws may provide additional protections

13.2 Compliance

• We comply with applicable Indonesian regulations
• Users must comply with their local laws
• Export controls and sanctions are respected
• Tax obligations are user responsibilities

14. Contact Information

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.